Privacy & Cookie Policy

At Custom neon Sings, accessible at https://customneonsigns.org, your privacy is extremely important to us. This policy explains how we collect, use, protect, and share your personal information when you visit or shop on our website. By using our website, you agree to the terms outlined below.

This policy may be updated from time to time, so we encourage you to review it periodically.

1. Information We Collect

Personal Information

  • Your full name
  • Email address, phone number, billing and shipping address

Technical & Usage Information

  • Details about the products you purchase or inquire about
  • Your IP address, browser type, device information, and location
  • Website usage data such as pages visited and time spent
  • Any information you provide through forms, chats, social media, or emails

Some information is collected directly from you, while other data may come from analytics tools or trusted third parties.

2. How We Use Your Information

Main Uses

  • Process your orders and deliver products
  • Communicate with you via email, SMS, or phone
  • Send cart reminders if you abandon your checkout
  • Provide customer support

Marketing & Business Uses

  • Improve our website, services, and marketing efforts
  • Run promotions, competitions, and special offers
  • Send promotional emails (you can opt out anytime)
  • Meet legal and regulatory requirements

3. Data Storage & Security

We take strong measures to protect your personal information using secure servers, encryption, and restricted access systems. However, no internet transmission is 100% secure, so we cannot guarantee absolute security. Information shared with us is done at your own risk.

4. Sharing Your Information

We may share your data with:

  • Our employees and service providers
  • Payment and shipping partners
  • Marketing and advertising partners
  • Legal authorities if required by law
  • Analytics providers like Google Analytics

Important Notes

We never sell your personal information.

Your SMS consent is only shared with vendors that help deliver our messaging services and is never shared for unrelated purposes.

Some third parties may store data outside the United States.

5. Your Rights & Choices

  • Access your personal data
  • Request corrections to incorrect information
  • Withdraw marketing consent
  • Request deletion of your data (where legally allowed)
  • File a complaint regarding misuse of data

To make any of these requests, simply contact us using the details provided below.

6. Email & Marketing Preferences

You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.

7. Cookies Policy

We use cookies to:

  • Remember your shopping cart
  • Track website traffic
  • Improve website speed and performance
  • Understand user behavior

You can disable cookies in your browser settings, but some website features may not work properly as a result.

8. Cookies We Use

  • FORM_KEY – Prevents fake requests
  • PHPSESSID – Manages your session
  • GUEST-VIEW – Guest order tracking
  • PERSISTENT_SHOPPING_CART – Saves your cart
  • STORE – Saves your selected language
  • CACHE cookies – Improves site loading speeds
  • TRANSLATION cookies – Language support

9. Do Not Track

Our website does not currently respond to “Do Not Track” browser signals. You may enable or disable tracking directly through your browser settings.

10. Children’s Privacy

We do not knowingly collect any personal information from children under the age of 13. If you believe your child has shared personal information with us, please contact us immediately so we can remove it.

11. External Website Links

Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices or content of external websites. Always review their privacy policies separately.

12. Policy Updates

We may update this Privacy Policy at any time. Any changes will be posted on this page.

Contact Information

Custom neon sings
Website: https://customneonsigns.org
Email: info@customneonsigns.org

Effective Date: 10 November 2023
Last Updated: 2 February 2025