At Custom Neon Signs, customer satisfaction is our top priority. Since all of our products are custom-made, we have specific policies regarding cancellations, returns, and refunds. By placing an order on https://customneonsigns.org, you agree to the terms outlined below.

1. Custom-Made Products Policy

All of our neon signs are made-to-order based on the customer’s selected size, color, design, and specifications. Due to the personalized nature of our products:

  • Custom orders cannot be canceled once production has started.
  • Custom products are non-refundable unless they arrive damaged or defective.

2. Order Cancellation Policy

Before Production

You may request to cancel your order within 12 hours of placing your order. If production has not yet started, a full refund may be issued.

After Production Begins

Once production has started, cancellations are not accepted and no refunds will be provided.

3. Damaged or Defective Products

If your product arrives damaged or defective, you must notify us within 48 hours of delivery.

Required Proof

  • Clear photos of the damaged product
  • Photos of the original packaging
  • Your order number

Once verified, we will offer one of the following:

  • Free replacement of the product
  • Partial refund
  • Full refund (in rare approved cases)

4. Incorrect Address & Failed Delivery

If an incorrect shipping address is provided:

  • We are not responsible for lost or undeliverable packages.
  • Reshipping fees will be charged if the product is returned to us.
  • No refund will be issued for failed deliveries due to incorrect address.

5. Shipping Delays

Delivery times are estimates only. We are not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Weather conditions
  • Public holidays

Shipping delays do not qualify for refunds.

6. Refund Processing Time

If your refund is approved:

  • Refunds will be issued back to the original payment method.
  • Processing time may take 7–14 business days.
  • Payment gateway or bank delays may apply.

7. Exchanges

We only replace items if they are defective or damaged. We do not offer exchanges for size changes, color changes, or personal preference after delivery.

8. Chargebacks & Disputes

Before initiating a chargeback, customers must contact our support team to resolve the issue. Unauthorized chargebacks may result in account suspension.

9. Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice. Any changes will be posted on this page.

10. Contact Us

If you have any questions regarding our Refund Policy, please contact us through our website’s contact page.